Refund policy

Online orders in South Africa

We offer free returns within 7 days of receiving your order. Email info@researchunit.co.za with your order number and we’ll arrange a courier to collect the item from you.

You can choose a refund, an exchange or store credit. Refunds are made to your original payment method within 5–7 working days of us receiving the item.

International orders

We’re unable to accept returns or exchanges on international orders. If you’re unsure about sizing, email us before ordering and we’ll gladly help.

In-store purchases

As every piece can be tried on in store, we don’t offer refunds on in-store purchases. You’re welcome to exchange an item or receive store credit within 7 days of purchase. Simply bring it back to the store with your receipt.

Condition of returns

Items must be unworn and unused, with tags attached and in their original packaging, along with your receipt or order number. Please contact us before sending anything back, as we can’t process returns we haven’t arranged.

Items we can’t return or exchange

• Sale items
• Gift cards
• Leather goods
• Collaboration pieces

Damaged or incorrect items

If something isn’t right when your order arrives, we want to know. Email us at info@researchunit.co.za with a photo, and we’ll do whatever it takes to make it right. That might be a replacement, a repair or a full refund, at no cost to you. We’ll arrange the courier collection, and you won’t pay for any of it.